Excerpt

Quiz: How Well Do You Practice
Empathy at Work?

© Claire Communications

Leaders with empathy are able to understand their employees’ needs and provide them with constructive feedback. Successful salespeople use their empathic ability to gauge a customer’s mood, which helps them decide when to pitch a product and when to keep quiet. In addition, studies have found that people high in empathy are more confident, sensitive and assertive, and they enjoy better physical and mental health. Take this Self-Quiz to see how well you practice empathy.

1. When I show that I understand the other person’s experience, I notice that the person I’m talking with opens up more.

2. Being a good, active listener helps me “get” what someone else is going through.

3. I try to focus on the other person’s feelings, rather than actions or circumstances. I know that when people are upset, it’s better to work through and handle their feelings before figuring out how to solve their problems.

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