Excerpt

Quiz: How Well Do You Handle
Workplace Conflict?

© Claire Communications

Handled well, conflict can strengthen communication, spark new ideas and generate new levels of performance. Handled poorly, however, workplace conflict can damage important relationships and drag down productivity. In fact, many agree that the ability to manage conflicts can make or break a career. Take this Self-Quiz to discover how well you handle conflict in the workplace.

True or False

1. If the conflict is escalating, I offer to set the subject aside and address it later, possibly in a separate meeting.

2. Because good decisions are sometimes reached when everyone gives a little, I keep myself flexible and open to compromise.

3. I do all I can to NOT get defensive. I listen to what others have to say and honestly evaluate whether their opinions might be valid.

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